Enhancing Your Float Valley Experience

Important Updates

📅 Revised Cancellation Policy

 

Appointments must be cancelled or rescheduled at least 24 hours in advance
or will be charged a $40 cancellation fee
Appointments missed will be charged in full
Emergency exceptions will be permitted on a case by case basis

💳 New Booking Requirements

All appointments will require either:

Secure credit card storage for future payment, or
Payment in full at time of booking

This ensures appointment security and simplifies your check-in process

Enhancements to Your Float Experience

  • Easier access to preferred appointment times.
  • A relaxed arrival experience with less rush.
  • Hassle-free payment process for smoother visits.
  • Enhanced scheduling availability 
  • Even more peaceful and rewarding sessions.
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Detailed Enhancements

Scheduling Flexibility

  • Less than 24 hours notice: Reschedule or cancel for $40.
  • No-shows: Subject to the full service fee.
  • Medical emergencies: Always handled with care and understanding.

Simplified Booking

  • Secure card storage for convenience.
  • Faster check-ins for a stress-free start to your session.
  • Streamlined process for return visits.

Arrival Experience

  • Arrive 10 minutes early to ease into relaxation.
  • A 15-minute grace period for unexpected delays.
  • Late arrivals will be accommodated as best as possible to ensure the full benefits of your session.

We’re Here for You

Have questions about these updates? We’d love to hear from you:

Thank you for being a valued part of the Float Valley community. Your trust and support mean the world to us.

With sincere appreciation,
The Float Valley Team